Why can't I open my account?
There are different factors that may be causing this. Here are a couple of things to consider and do to address the situation.
Initially, identify what type of error message shows up when attempting to log in.
What can you do?
- Double-check the info (mobile/email) and password you're using.
- Close and relaunch your browser, then attempt to log in again.
- Check your connection and ensure you're on a fast and stable one.
- Try using a different browser (we recommend Firefox or Chrome).
- Update your browser if you have done so yet
- Clear your browser's cache and cookies
None of the steps above worked?
Contact us by sending an email at firstname.lastname@example.org.