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How can we help you?

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General Troubleshooting

If your app starts acting up for some reason, here are a couple of things you can do to address the situation.

  1. Make sure you're using a stable and strong connection
  2. Make sure that your device has sufficient memory
  3. Close and relaunch the app
  4. Clear the app's cache from your device's Settings or Application Manager
  5. If available, try using a different connection (mobile data/wifi hotspots)
  6. Test the app on a different device if possible
  7. Update the app if you haven't yet
  8. Reinstall the app