If you experienced being scammed online, there are a number of ways that you can take action. While we here at OLX are doing our best to make every experience a win-win exchange, OLX merely acts as a platform where sellers and buyers meet and is therefore not liable in such cases. These cases should be brought directly to the PNP. Rest assured, OLX will be there to help along the way.
Here are some of the things you have to remember in order to file a formal complaint:
STEP 1: REPORT THE USER TO OLX.
- Alleged scammer’s OLX account link, username or mobile number
- Date of payment (for buyers)
- Screenshot of your conversation (with visible mobile number) via chat or SMS
- Image copy of your receipt (for buyers)
- Additional contact information
We’ll review the case and evidence you’ve sent us. When proven to be a scam, we’ll suspend the fraudster’s OLX account right away. We will also advise you to reach out to the PNP to file a formal complaint. See next steps.
STEP 2: VISIT CAMP CRAME OR DESIGNATED REGIONS WHERE THERE IS A PNP-ANTI-CYBERCRIME GROUP (PNP-ACG).
Your personal appearance is required because the PNP would need your signature for the report. If you’ve emailed the PNP, they will ask you to visit one of their nearest offices to formalize the complaint.
Here are the areas that have PNP-ACG offices:
- Region I, 3, 4A, 5, 7, 9, 10, 11 & 12
- Camp Crame
For more information, click here for PNP’s office and contact number directory.
Note: Make sure to bring photocopies or printed screenshots of all the evidence you have that will help the investigation.
STEP 3: ONCE IN THE PNP OFFICE, FILL OUT A FORM FOR THE COMPLAINT.
STEP 4: GIVE THE PNP A FORMAL STATEMENT/RECOUNT OF EVENTS.
STEP 5: ATTACH THE EVIDENCE TO THE FORM OF COMPLAINT.
These can be in the form of screenshots of the ad, proof of your conversation with the scammer, and your proof of payment to the scammer.
STEP 6: COORDINATE WITH THE PNP-ACG AS THEY PROCEED WITH THE INVESTIGATION.
OLX is ready to provide data that the PNP needs from us. Once the Prosecutor is able to determine a probable cause, this case will be filed to the court.
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Getting scammed could be a real inconvenience, but knowing the next steps could save you from losing your money and catching the perpetrator. Always remember to be careful about whom you share your information with, and know your rights if it happens to you!